Frequently asked questions
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Is uShortify free to use?+
Yes. The Free plan lets you create up to 10 short URLs and track up to 100 clicks per month. Guests can also shorten one URL without creating an account.
What are the limits on the Free plan?+
The Free plan includes up to 10 short URLs, 100 tracked clicks per month, and basic analytics. Premium features like custom aliases, QR codes, password protection, and link expiration are not included.
What happens if I reach my plan limit?+
Your existing short links will continue to work. However, you'll need to upgrade your plan or wait until your monthly usage resets before creating additional links or tracking more clicks.
Which plans support custom aliases?+
Custom aliases are available on the Starter, Pro, and Enterprise plans. The Free plan automatically generates a unique short code for every link.
Which plans support password-protected links?+
Password protection is available on the Starter, Pro, and Enterprise plans, allowing you to secure your links with a password.
Can links expire automatically?+
Yes. Starter, Pro, and Enterprise plans allow you to set an expiration date or a maximum click count so links automatically expire when the condition is met.
What analytics are available?+
Free and Starter plans include basic analytics. Pro and Enterprise include advanced analytics, offering deeper insights into link performance.
Can I export analytics reports?+
Analytics export is available on the Pro and Enterprise plans, making it easy to download and analyze your data.
Do you provide QR codes?+
QR code generation is available on the Starter, Pro, and Enterprise plans. QR code customization is available on the Pro and Enterprise plans.
Is there an API?+
Yes. API access is available exclusively on the Enterprise plan, allowing you to create and manage short URLs programmatically using API keys.
Can I manage a team?+
Team management is available on the Pro and Enterprise plans, allowing multiple users to collaborate in a shared workspace.
Do you support organizations and role-based access?+
Organization management, role-based access control (RBAC), audit logs, and SSO readiness are available exclusively on the Enterprise plan.
Is there a UTM Builder?+
Yes. The built-in UTM Builder is available on the Starter, Pro, and Enterprise plans to help you create trackable marketing links.
Do you offer priority support?+
Priority support is included with the Enterprise plan.
Can I upgrade or downgrade my plan?+
Yes. You can change your subscription at any time. Upgrading unlocks additional features immediately, while downgrades take effect according to your billing cycle.
Will my existing links stop working if I downgrade?+
No. Existing short links continue to redirect normally. However, features that are unavailable on your new plan may no longer be usable until you upgrade again.
How secure are my short links?+
uShortify uses secure, collision-safe short codes. Depending on your plan, you can also protect links with passwords, expiration dates, and maximum click limits.
Can I use uShortify for business or commercial projects?+
Yes. uShortify is suitable for personal, business, and marketing use. Higher-tier plans include collaboration, advanced analytics, and enterprise-grade management features.
How do I contact support?+
Visit our Contact page or use the chatbot's 'Ask a custom question' option. Our team typically responds within one business day.